Last Modified: September 1, 2017
Aerohive Networks, Inc. (“Aerohive”, “we” or “us”) values the privacy of our customers and others who visit the Aerohive Site or use our Products and Services (individually, “you” or collectively, “Users”). We take your privacy seriously and want to describe here how we use and protect information that we obtain from and about you, both online and off-line.
- the web site or web pages located at http://www.aerohive.com/ or any other web site or web pages operated by Aerohive (called the “Aerohive Site” or the “Site”);
- Aerohive’s WLAN System including, HiveManager, HiveManager, HiveAPs, GuestManager, as well as Aerohive’s Social Login and our other products (our “Products”);
- any software or services, including maintenance or support, such as HiveCare or other services we may provide, including services relating to user or data analytics; and
- the features and services available through any of our Products or the Site, including during your evaluation or “beta” testing of our Products and Services.
We may also collect, use and disclose such personal information in conjunction with demonstrating, testing, validating or improving the security or performance of our Products or Services, or with respect to additional features, functions or applications.
Aerohive’s Data Practices for Visitors to Our Site and Users of Our Products and Services
Information Aerohive Collects for Our Own Purposes
Automatically Collected Information. Some information is also automatically collected when you use our Services, such as your Internet Protocol (IP) address, MAC address, your operating system, your browser type, the address of a referring web site, your location and/or cell or mobile device identifier, and information identifying your activity or transactions, and other information relating to your device or information identifying your activity or transactions performed while on our Site or using our Products or Services. We treat information you may provide or make available, information we automatically collect and information available to us through social networks or other sources as Personal Information, which we may separately collect and retain or which we may aggregate or deidentified forms only.
“Cookies” and Clear Gif Information. “Cookies” and clear gifs are two sources of information we may also automatically collect. Cookies are small data files that are stored on a user's hard drive at the request of a Web site, such as our Site, to enable such Web site to recognize users who have previously visited them and to enable our Site to retain certain information such as your customer preferences and use or transaction history. If we combine cookies with or link them to any of the Personal Information, we would treat this information as Personal Information as well. Clear gifs (also known as web beacons or pixel tags) are small, invisible graphic images that may be used on our Services or in emails relating to the Services to collect certain information and monitor User activity on the Services, and which we may combine with your IP address or other information that we have gathered with respect to a User's use of the Services. If you wish to block, erase, or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. However, if your browser is set not to accept cookies or if your reject a cookie, some portions of the Services may not function properly for you.
The Ways Aerohive Uses and Discloses Information
Aerohive uses Personal Information we collect when we have explicit permission from you to do so (e.g., to assist in the event of a support call) or when the Personal Information is deidentified. Deidentified data is information about you, including Personal Information, but in aggregate form or a form that a third party can no longer reasonably use to identify specifically any individual. Such deidentified data may be based in part on Personal Information about you, but it does not specifically identify you personally (e.g., by your name, etc.). Deidentified data may be collected on any users of our Services, including you. We or our third party customers or service providers may use your deidentified data for various purposes, including research or analysis on our customer demographics, internet usage, and your use history, interests and behavior. With certain Products, you may opt out of Aerohive's use of such deidentified Personal Information.
Aerohive may use automatically collected information or Personal Information for a number of reasons related to the Services, including to: (a) remember your information, including for your future use of our Products or Services or visit to the Site; (b) provide customized third-party promotions, advertisements, content, and information; (c) monitor the effectiveness of third-party marketing campaigns; (d) monitor the effectiveness of the Site, our Products and Services, including aggregate usage metrics such as total number of visitors and pages viewed; and (e) track your entries, submissions, transactions and status in any promotions or other activities.
Aerohive may use Personal Information we collect to process your requests or transactions, to provide you with information or services you request, to inform you about other information, events, promotions, products or services we or our third-party partners or affiliates think will be of interest to you, to facilitate your use of, and our administration and operation of, the Site and our Products and Services, to comply with Aerohive’s legal and contractual obligations, and for the purpose for which we may reasonably understand the information was provided or made available to you. For example, we or our third party partners or affiliates may use the information we collect to:
- send you a welcoming email and to contact you about your use of the Site, our Products or Services, to provide other services, products or information you request and to complete any transactions in connection therewith;
- respond to your emails, submissions, comments, requests or complaints;
- request feedback and to enable us to identify, develop, customize and improve the Site, our Products or Services and business offerings (including those of our partners and affiliates);
- contact you for marketing, informational, product development and promotional purposes; and
- achieve the purpose for which we may reasonably understand the information was provided or made available to us.
Aerohive may share your Personal Information with Aerohive's employees, agents and contractors for legitimate business reasons, including to companies that provide services to us, such as our outside contractors or agents who help us manage our information activities. However, these service providers may only use your Personal Information to provide us with a specific service and not for any other purpose.
We may disclose Personal Information in the good faith belief that we are lawfully authorized or required to do so, or that doing so is reasonably necessary or appropriate to comply with the law or with legal process or authorities, respond to any claims, or to protect the rights, property or safety of the Site or the Products, Users, our employees or the public, including without limitation disclosures intended to protect Aerohive or Users from fraudulent, abusive, inappropriate or unlawful use of the Site or our Products or Services.
You understand that when you access the Site or our Products or Services information you post in your profile and in groups, forums and other interactive areas of our Site or our Products will be available to other users and in some cases may be publicly available. We recommend you be cautious in giving out Personal Information to others or sharing such information in public online forums.
We may disclose or transfer information about our Users, including your Personal Information, to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
Choices You Have Regarding the Use of Your Personal Information
You may, of course, decline to share your Personal Information with Aerohive, in which case you should immediately cease using our Products or Services, and Aerohive will not be able to provide to you the features and functionality found in our Site. If you register as a customer of Aerohive, you may update, correct, or delete your profile information and preferences at any time by emailing us at firstname.lastname@example.org.
To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your information. You are responsible for monitoring your privacy settings and maintaining the secrecy and security of your account information at all times.
Links to Other Websites
Aerohive’s Data Practices for Its Customers
The following describe Aerohive’s data practices that are applicable in instances where Aerohive collects or processes data on behalf and at the request or direction of partners, affiliates or other companies or entities that have purchased our Products or use our Services (our “Customers”).
Data Ownership and Consumer Choice
If you are an Aerohive Customer, you acknowledge and agree that with respect to data disclosed to you or which you retain or transfer, including by means of Aerohive Services, you are acting as the controller of such information and you have the sole and exclusive authority to determine the purposes and means of your use, retention or transfer of such information, including which Aerohive Services you receive. Such information may include Personal Information of third parties you allow to use Aerohive Products. As a controller of the Personal Information, you have the sole and exclusive responsibility for complying with any and all applicable data protection laws and regulations relating to the processing of Personal Information, whether for you or your company and its employees or for third party data. This includes data processing in relation to Aerohive Services you request. Aerohive confirms and warrants that it acts as data processor and processes personal data only on behalf of and in accordance with the Aerohive Services you request and instructions you may provide.
Aerohive Customers may also collect information about your online activities when using those Customers’ networks that are enabled with Aerohive Products or Services. Aerohive Customers, depending on the nature of their business, may also use Aerohive Products or Services to collect and use information that is subject to regulation under applicable data protection, privacy, or security laws. This information is also subject to the privacy policies of Aerohive’s Customers.
Generally Applicable Aerohive Privacy Practices
The following describes Aerohive’s practices that are applicable to the collection, access or use of data by Aerohive for its own business purposes as well as to Aerohive’s collection, access or use of data on behalf of our Customers.
How Aerohive Protects Information
If Aerohive learns of a security systems breach that affects your Personal Information we may attempt to notify you electronically through the contact information that you last provided to Aerohive so that you can take appropriate protective steps. Aerohive may also post a notice on our Service or through the Products or Site if a security breach occurs. Depending on where you live, you may have a legal right to receive in writing notice of a security breach.
Protecting the privacy of young children is especially important. Our Site and our Products and Services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13 without obtaining parental consent. If you are under 13 years of age, then please do not use or access our Site or use our Products or Services at any time or in any manner. If we learn that Personal Information has been collected on our Site or through our Products from persons under 13 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 13 years of age has obtained an account on the Service, then you may alert us at email@example.com and request that we delete that child’s Personal Information from our systems.
Please be aware that no security measures are perfect or impenetrable and Aerohive is not responsible for circumvention of any privacy settings or security measures on the Site or in connection with use of our Products or Services. Additionally, Aerohive cannot control the actions of other individuals with whom you may choose to share your information. Further, even after information posted on the Site is removed, caching and archiving services may have saved that information and other users or third parties may have copied or stored the information available on the Site. This may include your Personal Information. We cannot and do not guarantee that information you post on or transmit to the Site or accessed or collected through our Products or Services will not be viewed by unauthorized persons.
Aerohive hosts our Services, including the Site, in the United States and other jurisdictions and does not guarantee that data will not transfer between its different server locations. If you are a user of the Site from the European Union or other regions of the world with laws that govern data collection and use that may differ from U.S. law, you should be aware that you may transfer your Personal Information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including Personal Information, on or to the Site, you consent to such transfer, storage, and processing.
Your California Privacy Rights
Aerohive Contact Information
Attention: Legal Department
1011 McCarthy Blvd
Milpitas, CA 95035
“Aerohive,” “HiveManager,” and “HiveOS” are registered trademarks and “HiveCare” is a trademark of Aerohive Networks, Inc. All rights reserved.